Shipping policy

Shipping Policy

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and public holidays).
  • During peak seasons or unforeseen circumstances, order processing may take longer.

2. Shipping Methods & Estimated Delivery Times

Standard International Shipping

  • Asia-Pacific: 10-20 business days
  • North America & Europe: 15-20 business days
  • Middle East & South America: 15-30 business days
  • Shipping fees are calculated at checkout.
  • Free shipping may be available for orders over a certain amount.

Express International Shipping (via DHL, UPS, FedEx, etc.)

  • Asia-Pacific: 5-10 business days
  • North America & Europe: 10-15 business days
  • Middle East & South America: 10-20 business days
  • Shipping fees are calculated at checkout.

Customs, Duties & Taxes

  • Import duties, taxes, and customs fees may apply and are determined by the destination country.
  • These charges are the responsibility of the customer. Please check with local customs authorities for details before placing an order.

3. Order Tracking

  • Once shipped, you will receive an email with a tracking number.
  • Orders can be tracked through our Tracking Page or the shipping carrier’s website.
  • If your order has not arrived within the estimated time frame, please contact us.

4. Shipping Restrictions

  • We do not ship to certain restricted regions.
  • Additional shipping fees may apply for remote areas, displayed at checkout.

5. Shipping Delays

  • Delivery times are estimates and may be affected by factors such as weather, customs clearance, and holidays.
  • If your order is delayed beyond the estimated timeframe, please reach out to us.

6. Lost or Damaged Shipments

  • If an order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.
  • We will offer a replacement or refund, depending on the situation.

7. Returns & Exchanges

  • Shipping fees are non-refundable, except in cases of shipping errors or damaged products.
  • For more details, please refer to our Return & Exchange Policy.